Customer Success Manager

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Job Detail

  • Job ID 4258

Job Description

Customer Success Manager/Implementations
Location: Remote
Salary: up to £60,000 + benefits

Our SaaS client offers an AI-powered workforce management platform, which helps enterprises with shift-based staffing models to reduce admin, predict staffing requirements, save on labour spend & promote efficiency.


Take responsibility for specific accounts & projects, building the solution for new customers
Implement & rollout solution across customer locations (enterprise, complex)
Engage early to identify business challenges to solve, anticipate needs & ensure they receive the right set-up
Project manage implementations in an organised & effective manner
Onboard & train new customers, working closely with project teams to ensure correct setup
Develop strong product knowledge, keeping updated with new features & releases
Build relationships with key stakeholders in new & existing accounts
Work with sales to create a project plan for new customers, trials, or existing projects
Write & own customer success plans, to serve as a ref point for QBRs
Investigate issues which cannot be resolved by 1st-line support
Analyse customers’ usage, to demo quantifiable benefits


2yrs+ in WFM/HR tech SaaS implementations & project management
Tech savvy & confident with technical conversations
Empathetic nature & ability to understand customer needs & requirements
A desire to solve problems with an analytical approach
Self-motivated with an ability get work done in a timely & professional manner
Strong communication skills in a variety of settings with customers & executives
Ability to train individuals & teams with varying technical ability in person or remotely
UK based, willing to travel to London as & when required

What you get

Competitive salary & great benefits incl. medical, mental health support
Flexible, hybrid remote work
All the tools you need to be successful + WFH setup budget
An opportunity to join a team of smart, experienced people in a fast-paced & growing environment

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